Your most frequently asked questions and our answers!
What COVID-19 precautions are you taking?
In addition to our in-person sessions at ASC Psychological Services, we are offering teletherapy as an alternative for patients who require or prefer to conduct sessions remotely.
As an agency practicing in the Mankato area, we are bound by the COVID-19 requirements that have been implemented by the city and state. Please be aware of the following policies and procedures that are in effect for in-office visits.
- Every client and staff over the age of 12 will be required to wear a mask that covers their nose and mouth when they come into the office for an individual or group session.
- Once the client is in a session, if social distancing standards can be met and both parties agree, the masks may be removed. If both parties are not in agreement, masks will be required from both parties in sessions.
- Upon leaving a session, all masks must be on.
- If a client is unable to follow or refuses to follow the procedures, alternative sessions are available by telehealth or phone until the mandate is lifted.
- If a client has an identified health risk, cannot wear a mask and is unable to attend alternative sessions, the client will be provided a different waiting area until they are able to safely meet with their therapist.
- If staff or clients are experiencing any COVID-19 symptoms or have been directly exposed to COVID-19, we ask that the office is notified and the alternative options are used for sessions until a negative COVID-19 test has been completed.
What is your COVID-19 policy for the Treatment Recovery and Education Center for adolescent females (TREC), your residential treatment center for girls ages 13-19?
Our Treatment Recovery and Education Center for teen girls (TREC) remains open. To ensure that we provide a safe and healthy living, working and learning environment, we developed a COVID-19 preparedness and procedural plan to address concerns related to the COVID-19 pandemic.
Our goal is to minimize, and when possible, eliminate the potential for the transmission of the COVID-19 virus within all TREC services, our facility and essential off-site treatment activities. This requires the cooperation of everyone who comes in contact with TREC, including our employees, management, clients and their families. Our plan involves four key components:
- Screening: All staff, clients and visitors will be screened whenever they enter a TREC facility. The screening will include temperature checks and completion of a series of illness screening questions. Individuals will also be required to use hand sanitizer before entering the facility.
- Wearing Masks: This is required by all staff when indoors or not social distancing. Clients will be provided with masks and encouraged to wear them whenever they are unable to socially distance. All staff and clients will be required to wear masks when out in the community. Visitors will also be required to wear masks whenever on the property.
- Handwashing/Sanitizer Use: Frequent use of hand sanitizer or hand washing procedures will be required of all staff, clients and visitors throughout the day.
- Increased Cleaning and Disinfecting: Disinfecting of all spaces will be completed before and/or after all sessions or space use. Clients and staff will wipe down all furniture and surfaces that they come into contact with after use, including but not limited to the treatment spaces, group rooms, classroom, offices, kitchen and van.
For more information on our TREC COVID-19 policy and plan, contact us.
Do you offer virtual visits or teletherapy?
ASC Psychological Services offers teletherapy with a therapist or psychologist as an option for all our patients both for convenience and safety concerns. Our platform is fully secure and compliant with patient data protection and privacy regulations. Click here to get started.
Our Treatment Recovery and Education Center for teen girls (TREC) offers virtual options so that family members can still participate in their teen’s program.
Do you accept insurance?
We are in-network for many major insurance companies, including BCBS, Medica, Medical Assistance, MNCare, Ucare, SCHA, HealthPartners and United Behavioral Health. If you are insured by a different provider, please contact us to find out if we are in-network. If we are out-of-network, we can help you find out if your insurance offers out-of-network benefits or a single-case-agreement option.
Veterans and families have a variety of additional coverage options, including VA Community Care, Tricare, CHAMP VA, and through our partnership with the LSS CORE program.
What if I cannot afford care?
In our commitment to serve and deliver critical mental health care, we offer flexible payment options for individuals who have a limited income, are facing financial hardship or are between coverage providers.
What information should I bring for a psychosocial examination for Veteran disability claims?
A DD-214 form, list of current medications, all available mental health and medical records, contact information for your claim representative, VA claims file (if available), military personnel records including service treatment records, support statements and any previous rating decisions.
What information should I bring for a court-ordered evaluation?
Court ordered evaluations require a copy of the court documents, the attorney’s contact information, and the caseworker’s or probation officer’s contact information.
How quickly can I or my family members get in to see a psychologist or therapist?
The client list for each of our psychologists and therapists at ASC Psychological Services can change daily. We strive to have new clients seen as quickly as possible, but we also try to schedule you with the most compatible therapist to meet your needs. On occasion, we may ask to place your name on a short waiting list.
What information should I bring to my appointment?
We ask that you bring your insurance card to every appointment.
Is my information confidential?
Yes. We meet and follow HIPPA criteria.